AI replies from your published knowledge

One inbox.
Every conversation.

Bring your customer channels together. Give your team the context to reply, with AI drafts grounded in your knowledge.

Start building See how it works

bonjourchat.com/app/conversationsDemo

All 5Conversation examples

Select a conversation to explore

Léa Martin

WhatsApp · Today

What is your return policy?

AI draft · published sources

Returns and exchanges

Supported answer

Ready for human review

Our return policy allows returns within 30 days. Keep the item unworn with its tags and contact our team to arrange it.

Thanks. Could someone help me arrange the return?

Your team continues the conversation

Reply on WhatsApp…Example composer

01 — Channels

Every conversation, one place.

Connect the channels your customers use. Manage their conversations from the same inbox.

Live chat

Do you ship to Belgium?

Yes — our delivery guide has all the details.

Add the widget to your website and answer visitors from your inbox.

Are you open on Saturday?

Yes, from 10am to 6pm.

Link your phone with a QR code. Receive messages and send text replies.

Re: Delivery options

Hi Priya, we deliver to Belgium and France.

Use a dedicated inbox address or forward your mailbox. Keep replies in context.

Voice

Incoming call · 02:14

Call ended · transcript

Connect your phone gateway to keep call events and optional transcripts in the inbox.

02 — Unified inbox

Your team’s shared workspace.

Keep website chats, emails, WhatsApp messages and call records in one workspace. Each conversation keeps its own history and channel context.

Connected channels in one inboxshared

Message history and customer detailscontext

Search conversations and resolve requestsfollow-up

09:02Live chat

Marco · “Do you ship to Belgium?”

AI draft based on the published delivery guide

09:15Email

Priya · Delivery question

Reply in the original email thread

09:40WhatsApp

Léa · “Are you open on Saturday?”

Text reply from the shared inbox

10:00Voice

Tom · Incoming call

Call record · transcript publishing enabled

03 — AI agents

Answers grounded in your knowledge.

Publish your support articles and choose how AI replies. Review a draft with its sources, or enable automatic answers for questions your knowledge base covers.

Publish

Make your support articles available to AI.

Ground

Find relevant answers in published sources.

Review

Check and edit drafts before sending.

Hand off

Leave unsupported questions to your team.

Example · Return policyDraft mode

ASKCan I return something bought last week?

FINDPublished article: Returns and exchanges

DRAFTExplain the return window and next steps

CHECKTeam reviews the answer and its sources

SENDReply to the customer from the inbox

04 — Widget & SDK

On your site in one line.

Create a website integration, allow your domains and copy its installation script. The widget and API live together on bonjourchat.com.

maison verteObjects for everyday living

Maison Verte

Customer support · example

Hi! Looking for a gift?

Something under €60

Here are 3 picks our customers love →

Write a message…

<!-- Replace YOUR_PUBLIC_KEY with the key from Integrations → Websites. -->
<!-- Add once, before </body>, on an allowed website domain. -->
<script src="https://bonjourchat.com/widget/sdk.js" data-bonjourchat-key="YOUR_PUBLIC_KEY" async></script>

Build with BonjourchatRead the docs

Tom Becker

Incoming call · completed

02:14

10:00:00Call started

10:02:14Call ended

Transcript published by the connected gateway

CallerWe’re a team of 40. Could someone explain how to connect our website?

SupportOf course. Tell me about your current setup.

Example call record · call controls remain on your gateway

05 — Voice

Keep the context from your calls.

Connect your existing phone gateway to your workspace. Follow call activity, consult published transcripts and leave notes for your team.

One conversation per callcall history

Transcripts and recordingsoptional

Team follow-upinternal notes

06 — Collaboration

Built for humans and agents.

Choose automatic replies or drafts for review. Your team stays in control of the knowledge and instructions AI uses.

published knowledge

AI answers

Opening hours

Delivery and return policies

Product documentation

Frequently asked questions

copilot

AI drafts, human sends

Suggested reply

Hi Priya — our delivery guide lists Belgium and France. Here are the available shipping options.

human support

Your team takes over

Questions without a supported answer

Requests that need account access

Refunds and booking decisions

Cases that need your judgment

07 — Integrations

Start with your customer channels.

Install website chat, connect a mailbox or link your WhatsApp phone. Add mobile chat and call records when your setup needs them.

Website

Mobile apps

Voice gateway

AI & knowledge

Choose your next connection

Website widgetCopy a script from Integrations → Websites.Custom chat interfaceUse visitor sessions and the message API.Email & WhatsAppForward an inbox or pair a linked device.Mobile appsCreate customer sessions on your backend.

Talk to your customers. Everywhere.

Create your workspace and connect your first website.

Get started Talk to sales